Shipping policy

Shipping Notice

Due to extreme heat, wildfires, and temporary transportation disruptions affecting parts of Europe, some shipments to the United Kingdom may experience temporary delivery delays.

During this period, order processing, transportation, and last-mile delivery services may be impacted. Tracking updates may also be delayed, and some orders may require up to 3 additional business days for delivery.

We are working closely with our logistics partners to minimize disruptions and ensure your order is delivered as quickly as possible.

We appreciate your patience and understanding.

When will your order ship?

We're committed to getting your order to you as soon as possible. Here's what you can expect once you've placed your order with us:

For Plaud Note Pro, Plaud Note, Plaud NotePin S and Plaud NotePin: Orders will be delivered within 2-4 working days.

Which countries do you ship to?

United Kingdom

Note: We do not ship to P.O. Boxes, APO/FPO/DPO addresses.

What are your shipping rates?

Free shipping.

How can I track my order?

To track your order, log in to the official website using the email address you provided during your purchase, and click on "Orders" to check the status. If you need further assistance, please reach out to us at support@plaud.ai. Our customer service team aims to respond within one business day.