12-Month Worry-Free Warranty
Customers of the PLAUD NOTE AI Voice Recorder enjoy a 12-month or longer (if required by the local laws or regulations) warranty service from the date of the sales invoice. If performance failure occurs due to normal use circumstances during the warranty period, PLAUD.AI shall provide maintenance services free of charge. For warranty service, a valid device serial number and proof of purchase must be provided.

The warranty service applies if:
  • The Recorder is not dismantled, repaired, maintained, resold, or modified without permission.
  • The Recorder is not operated in an abnormal environment.
  • The Recorder is not damaged due to a violation of the user's guide.
  • The Recorder has not experienced a collision, falling, or bending due to improper storage or faults, and significant deformations due to liquid leakage in humid places.
If you encounter any problems while using this device, please contact us at support@plaud.ai.