Order Tracking FAQ

Your order will be typically processed within 1–2 business days.You’ll receive a shipping confirmation email once your order has been dispatched.

Tracking information may take 24–48 hours to update after shipment. If your order hasn’t shipped yet, tracking details will become available once it’s on the way.

Shipping updates depend on the carrier’s scanning schedule.Delays may occur due to weekends, holidays, weather conditions, or customs processing.

If your order has not yet shipped, changes may still be possible. Please contact us as soon as possible at support@plaud.ai for assistance. Once dispatched, modifications are usually no longer available.

If your order exceeds the estimated delivery timeframe, please reach out to our support team for assistance.

If your order exceeds the estimated delivery timeframe, please contact the carrier directly using the phone number provided on the tracking page. If the issue persists, please contact us at support@plaud.ai

For certain high-value orders, we may reach out via email or phone for additional verification to ensure order security. If we do not receive a response, shipment may be delayed. Please check your messages to avoid processing delays.