In the fast-paced world of healthcare, where every minute counts and clear communication can make the difference between good and exceptional care, innovative tools that enhance efficiency without compromising patient experience are invaluable. For Dr. William Choo, an orthopedic surgeon based in Malaysia, PLAUD NotePin has become exactly that—a breakthrough solution that's transforming his clinical practice.
Meet Dr. Choo: Surgeon, Outdoor Enthusiast, Innovator
When he's not in the operating room or consulting with patients, Dr. Choo can be found exploring the outdoors or bouldering—activities that require the same precision, focus, and adaptability that define his approach to medicine. This balance between professional dedication and personal passion gives him a unique perspective on the tools that best support his work.
"On a common day, I attend to my patients, advising on rehabilitation, recovery, and consultations on their conditions, and of course, performing surgeries," Dr. Choo explains. "There are also times when we meet with fellow doctors to discuss practices, but it's always very busy."
The Challenge: Communication Across Cultures and Generations
Practicing medicine in Malaysia presents unique challenges. The country's rich multicultural landscape means healthcare providers must navigate multiple languages, dialects, and varying levels of medical literacy. Dr. Choo frequently treats elderly patients who arrive with partners or adult children, creating additional layers of communication.
"Understanding of medical terms and knowledge transfer—these two are key to the patient's recovery," Dr. Choo emphasizes. "Malaysia is a multiracial and multilingual society, and as doctors, we usually converse in the language patients are familiar with. But challenges arise when they speak a different language or dialect."
This communication gap can impact treatment adherence, recovery outcomes, and the overall patient-doctor relationship.
The PLAUD Solution: Bridging Communication Gaps
Dr. Choo primarily uses his PLAUD NotePin during patient consultations, wearing the compact device to capture every critical detail of his medical advice and instructions.
"Using PLAUD NotePin really helped patients understand what's needed because I can just share the session with them," he explains. "It really bridges the gap between doctor and patients and their family members."
The workflow is seamless: Dr. Choo activates his NotePin with a simple press at the beginning of consultations. The device captures the entire conversation with crystal-clear audio thanks to its noise-canceling technology—essential in busy hospital environments. After the consultation, PLAUD.AI transcribes the conversation and generates a comprehensive summary that Dr. Choo can share with patients and their families.
"Sending the overview and summary to them where they can share with their family helped the patient's family understand their condition better," he notes.
From Information to Understanding: The Real Impact
For Dr. Choo, PLAUD.AI's value extends beyond simple transcription. The platform transforms complex medical discussions into accessible, organized information that patients can reference repeatedly after leaving his office.
This capability addresses one of healthcare's most persistent challenges: patients often remember less than 50% of what their doctor tells them during appointments. With PLAUD.AI, Dr. Choo's patients have access to complete records of their consultations, improving comprehension, compliance, and ultimately, health outcomes.
"It's about knowledge transfer," Dr. Choo reiterates. "PLAUD NotePin solved this for me on the patient's front."
Streamlining Administrative Workflow
Beyond patient care, PLAUD NotePin helps Dr. Choo manage the administrative side of his practice more efficiently.
"On a daily basis, we have to keep track of our sessions with patients and medical reps, and it has been fairly useful so far," he shares. The platform's organizational features allow him to easily categorize and reference past conversations, freeing up more time for direct patient care.
Looking to the Futurew
As the first adopter of PLAUD.AI technology in his hospital, Dr. Choo sees significant potential for broader implementation. When asked about future developments, he emphasizes two key areas: transfer speed and real-time translation capabilities.
"Time is of the essence for us, therefore, transfer speed is important," he notes. "Followed by live transcription similar to those AI glasses I've seen on TikTok, because my patients would come from different ethnicities and communicate with different languages."
He envisions a future where PLAUD.AI could provide real-time translation during consultations, further breaking down language barriers and enhancing the patient experience.
The Bigger Picture: Technology That Serves Humanity
Dr. Choo's experience with PLAUD.AI illustrates a fundamental truth about healthcare technology: the most valuable innovations aren't those that merely digitize existing processes but those that solve real human problems.
In diverse societies like Malaysia, tools that bridge language gaps, enhance understanding, and strengthen the doctor-patient relationship serve a purpose that extends beyond efficiency. They help fulfill medicine's fundamental mission: to heal through connection, communication, and care.
For doctors like William Choo, PLAUD.AI isn't just saving time—it's helping create more equitable, effective healthcare experiences for every patient who walks through his door.
Reclaim Your Time with PLAUD.AI
PLAUD.AI offers innovative AI-powered devices designed to transform how professionals capture, process, and utilize information:
Key Features:
- Record, transcribe, and summarize in 112+ languages
- Speaker identification
- 30+ professional summary templates
- Unlimited cloud storage
- AI speech enhancement
- Visualized mind mapping
- Ask AI functionality
Learn more about how PLAUD.AI can transform your workflow
